TERMS OF SERVICE

Last Updated: October 14, 2026

SECTION 1 – OVERVIEW

Welcome to Sudicart. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Sudicart. Sudicart operates this online store and website, including all related information, content, features, products, and services made available to you.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By visiting our website, browsing our store, or purchasing a product from us, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Refund and Return Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or services.

We may update these Terms from time to time. The latest version will be published on this page with an updated date.

SECTION 2 – ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate, current, and complete information when placing an order or communicating with us. You are responsible for keeping your contact and delivery details accurate.

You must not use our website or products for any unlawful or unauthorized purpose, or violate any applicable laws or regulations.

We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, inaccurate information, product unavailability, or misuse of our services. Any action taken under this section remains subject to applicable consumer protection laws.

SECTION 3 – PRODUCTS AND ORDERS

We make reasonable efforts to display product descriptions, images, features, and prices accurately. However, actual product appearance, packaging, or colors may vary slightly due to screen settings, manufacturing changes, or supplier packaging.

Product availability may change without notice. We do not guarantee that every product will always be available.

When you place an order, you agree to provide accurate contact information, delivery details, and any other information required to process your purchase.

Submitting an order does not guarantee acceptance. We may contact you to confirm your order details, particularly for Cash on Delivery (COD) orders. An order may be declined or cancelled where necessary, subject to applicable law. If payment has already been collected for an order we cancel, any refund due will be handled in accordance with applicable law and our Refund and Return Policy.

For COD orders, payment is collected at delivery according to the available delivery service's process. Please ensure that you or an authorized recipient can receive the order and pay the amount due.

Products are offered for personal or household use unless we expressly agree otherwise. Orders intended for unauthorized resale or commercial distribution may be refused where permitted by law.

SECTION 4 – PRICES AND PAYMENT

Product prices are displayed in Saudi Riyals (SAR) unless otherwise stated. Prices, offers, and promotions may change without prior notice, but changes will not retroactively alter a confirmed order except where permitted by law.

Any applicable delivery charges, taxes, or other mandatory charges will be disclosed before you complete your order, where required.

We may offer Cash on Delivery or other payment methods displayed at checkout. COD availability may depend on the delivery destination, product, and service availability.

For COD orders, you agree to pay the confirmed order total when the order is delivered. For prepaid orders, payment must be successfully processed before an order is accepted for fulfillment.

You must provide accurate payment information when using an electronic payment method. We do not knowingly collect or store full payment-card details on our own systems where payment processing is handled by a third-party payment provider. Such providers may process your information under their own terms and privacy practices.

If a pricing, listing, or checkout error occurs, we may contact you to correct the error or cancel the affected order where legally permitted. If payment has been taken for a cancelled order, any refund due will be processed in accordance with applicable law.

SECTION 5 – SHIPPING AND DELIVERY

We aim to deliver orders to eligible addresses in Saudi Arabia (KSA) using the delivery services available to us and our fulfillment partners.

Delivery times displayed on our website or communicated to you are estimates, not guaranteed delivery dates, unless expressly stated otherwise. Actual delivery times may be affected by the destination, courier operations, public holidays, weather, customs procedures, supplier availability, or other circumstances beyond our reasonable control.

Please provide a complete and accurate delivery address and reachable phone number. Delays caused by incomplete details, an unavailable recipient, or unsuccessful delivery attempts may require additional coordination.

Tracking details will be shared when available. Tracking availability and update frequency depend on the delivery provider.

If an order is delayed, lost, delivered to the wrong address, or arrives damaged, contact us at hamzastore2007@gmail.com so we can review the issue and coordinate with the relevant fulfillment or delivery provider.

Nothing in these Terms removes any rights or remedies you may have under applicable consumer protection laws regarding delivery, non-delivery, loss, or damaged goods.

For further details, please review our Shipping Policy: [INSERT SHIPPING POLICY LINK].

SECTION 6 – PRODUCT FULFILLMENT AND CUSTOMER SUPPORT

Sudicart may work with third-party suppliers and fulfillment partners to store, prepare, dispatch, and deliver products directly to customers.

Using a fulfillment partner does not remove Sudicart's responsibilities to customers under applicable law. We will make reasonable efforts to help resolve order-related questions and issues.

If you have a question about an order, delivery, damaged product, incorrect item, cancellation, or replacement, contact us at hamzastore2007@gmail.com and include your order number and relevant details.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools or services operated by third parties. These tools may be offered subject to the relevant third party's terms and conditions.

We do not control every aspect of third-party tools and cannot guarantee their uninterrupted availability. Your use of these tools is subject to the terms and policies applicable to them.

We may introduce additional features or tools in the future. Any such features will also be subject to these Terms where applicable.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or content. These links are provided for convenience and do not necessarily mean that we endorse those websites or their operators.

We are not responsible for the content, security, privacy practices, or policies of third-party websites that we do not operate. Please review their terms and privacy policies before using them.

Questions or transactions involving a third-party service may be governed by that provider's own terms.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Sudicart is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

However, purchases made through our store are transactions between you and Sudicart. To the extent permitted by law, Shopify is not responsible for the products sold directly by Sudicart or for the fulfillment of our orders.

Nothing in this section limits any rights or obligations that cannot legally be excluded.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

We use relevant customer information to process orders, arrange delivery, confirm COD orders, provide customer support, prevent fraud, and meet applicable legal obligations. Where necessary, information may be shared with Shopify, fulfillment partners, delivery providers, payment providers, or other service providers for these purposes, subject to applicable law.

For further information about how personal information is collected, used, stored, and shared, please read our Privacy Policy:

[INSERT PRIVACY POLICY LINK]

SECTION 11 – FEEDBACK AND SUBMISSIONS

If you submit reviews, suggestions, feedback, photographs, or other content to us, you confirm that you have the right to submit that content and that it does not unlawfully infringe another person's rights.

You grant us permission to use, reproduce, display, and share the submitted content for store operation and marketing purposes, to the extent permitted by applicable law and any permissions separately required.

We may remove content that we reasonably consider unlawful, abusive, misleading, fraudulent, or in violation of another person's rights.

We do not claim ownership of your personal information simply because you provide feedback. Our handling of personal information remains subject to our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We may correct errors and update information when identified. If an error materially affects an order you have placed, we will take reasonable steps to contact you and explain the available options.

We will not use this section to avoid obligations imposed by applicable consumer protection law.

SECTION 13 – PROHIBITED USES

You may use our website only for lawful purposes. You must not use the website:

• For any unlawful, fraudulent, or deceptive purpose.

• To violate applicable laws, regulations, or the rights of others.

• To submit false orders, false contact details, or misleading information.

• To interfere with website security, availability, or normal operation.

• To upload or transmit malicious code or attempt unauthorized access.

• To collect or misuse another person's personal information without authorization.

• To infringe intellectual property rights.

• To harass, threaten, defame, or abuse others through our services.

• To submit content that is unlawful or that violates these Terms.

We may restrict access or cancel activity that violates these Terms where permitted by law.

SECTION 14 – TERMINATION

We may suspend or restrict access to our website or services if we reasonably believe that a user has violated these Terms, engaged in fraud, or created a security or legal risk.

Termination does not remove any rights or obligations that arose before termination, including obligations relating to accepted orders, payments, customer rights, privacy, or dispute resolution.

Any termination or restriction will remain subject to applicable law.

SECTION 15 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and its general content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website operation.

Product-specific guarantees, warranties, safety information, and other promises expressly provided with a product or required by law remain applicable.

Nothing in these Terms excludes or restricts any statutory guarantee, consumer right, or remedy that cannot legally be excluded or restricted.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Sudicart will not be liable for indirect or consequential losses arising from temporary website interruptions or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where such exclusion is prohibited, death or personal injury where liability cannot legally be excluded, breach of mandatory consumer rights, or any other liability that cannot be limited under applicable law.

This section does not limit remedies available to customers for defective, incorrect, damaged, or undelivered products where such remedies are required by law.

SECTION 17 – INDEMNIFICATION

You agree not to misuse our website or infringe the rights of others through your use of our services.

To the extent permitted by applicable law, you may be responsible for losses directly resulting from your unlawful conduct, fraud, or material breach of these Terms.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for liabilities that cannot legally be transferred to you.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied to the fullest extent permitted by law or severed where necessary. The remaining provisions will continue to apply to the extent they remain valid and enforceable.

SECTION 19 – NO WAIVER

If we do not enforce a provision of these Terms on one occasion, that does not mean we waive our right to enforce it later.

Any waiver must be consistent with applicable law.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with the policies linked or incorporated into them, form the agreement governing your use of our website, subject to mandatory legal requirements.

If there is a conflict between these Terms and a mandatory consumer protection law, the mandatory law will prevail to the extent of the conflict.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where doing so is prohibited by law.

We may transfer or assign our rights and obligations in connection with a business reorganization or transfer, provided that doing so does not unlawfully reduce your rights as a customer.

SECTION 22 – GOVERNING LAW AND DISPUTES

These Terms are subject to the applicable laws and regulations governing the transaction, including mandatory consumer protection rules that apply to customers in Saudi Arabia where relevant.

Nothing in these Terms is intended to prevent a customer from exercising a right to complain to a competent authority or seek a remedy through a competent court or other legally available dispute-resolution process.

The choice of law or jurisdiction will not be interpreted to remove any mandatory rights that cannot lawfully be excluded.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our business, website, services, or legal obligations.

The latest version will be published on this page with its updated date. Changes will apply from the effective date stated in the updated Terms, subject to applicable law.

SECTION 24 – PRODUCT AVAILABILITY AND SERVICE CHANGES

We may add, remove, modify, or discontinue products, features, or services from time to time.

Where an accepted order cannot be fulfilled, we will contact the customer and provide the options or remedies required by applicable law. If a payment has already been collected and a refund is due, it will be handled in accordance with applicable law.

SECTION 25 – CONTACT INFORMATION

For questions about these Terms, products, orders, delivery, or customer support, contact us:

Store name: Sudicart
Email: hamzastore2007@gmail.com
Website: https://sudicart.com/

Please include your order number when contacting us about an existing order.